Hold your mobile device steady directly in front of the TV. Make sure your camera has a clear view of the TV. Open the camera on your mobile device and point it at the TV screen to scan the QR code. If the Tap here to retry button didn't work, follow the steps to allow camera access in settings: If you didn't allow access, use the Tap here to retry button, then tap OK or Allow only while using the app. Go to the network settings on your mobile device, select Wi-Fi and choose the same network as your TV.Īllow your mobile web browser to access the camera in order to scan QR code If you completed the steps above and still can't verify your TV, try the following: Connect your mobile device to your home internet, or the internet as another TV in your Netflix HouseholdĬheck the internet or Wi-Fi name in your TV settings. If unsuccessful, make sure your mobile device is connected to the same internet as your TV and try again. Once verified, select Start Watching to continue watching Netflix. Open the camera on your mobile device and point it at the TV screen to scan the QR code. (You may need to allow Netflix to access the camera on your mobile device.) Tap Get Code to generate a new QR code on your TV. If your mobile device can't connect to your home internet, skip to the "Troubleshooting" section below. Make sure your mobile device is connected to the same internet that your TV is connected to. Open the camera on your mobile device and point it at the TV screen to scan the QR code, then tap Next. When prompted on your TV, select Update Netflix Household. Verify that your TV is part of your Netflix Household If you signed in to a TV that is part of your Netflix Household but see this error, you will need to verify that the TV you are using is part of your If you signed in to Netflix from a device that is not part of your Netflix Household, you may need to verify your device to watch Netflix. This message means Netflix wasn't able to associate your TV with your Netflix Household.
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